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If you're experiencing a problem with one of our software products, please fill out and submit the following bug report form.

If what you want to tell us is really more of a request (or suggestion) for enhancement of our software products, please use our Request for Product Modification form instead.

Bug Report Form

When you submit your bug report, it will be entered into our database for tracking purposes. It will be associated with the e-mail address used to submit this form. After an initial assessment by our support department, the resolution of the problem will be assigned to an appropriate engineer.

Please be as specific as possible when describing the problem.

  1. What product are you using?

  2. What is the product version number and/or release date? The release date may be found in the list displayed by pressing [Alt]+[V] at the STUREC© main menu, or [Alt]+[H] in our other products.

  3. What operating system are you using?

  4. Please enter the exact error message, or a brief one-line description of the problem:

    (example: "(EE) Proc: SR01_110, Line: 355, Expression Error (in macro)")

  5. Does the error message appear on the top line of the screen, or the program's message area?
    Top of Screen Message Area Other/Unknown

  6. If the problem is reproducible, please list the precise steps required to cause it,
    leaving a blank line between steps:

    (example: "1. Pull up a student. 2. Print transcript.")

    If the problem is not reproducible (only happened once, or occasionally for no apparent reason), please describe the circumstances in which it occurred and the symptoms observed:

    (note: it is much harder for us to fix non-reproducible bugs)

  7. Please provide us with the following information in case we need to contact you:
  8.   Name:  

We may need to contact you for more information, such as if we have trouble reproducing the problem you describe.

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